AI bots for restaurants

Order status bot for restaurants

Most restaurants I talk to mention the same thing: guests ask about the menu, allergens and opening times again and again. The order status bot deals with it quietly while you're in the middle of service. Customers check where their order is by chat or WhatsApp without opening a ticket.

What this fixes for restaurants

Guests ask about the menu, allergens and opening times again and again. It costs time every week, which is why restaurants ask for the order status bot.

What it looks like in practice

Imagine a 40-cover neighbourhood bistro. A guest messages on a Saturday asking where their order is. The bot asks for the order number, checks Uber Eats, and replies with the courier status and tracking link. A second guest whose parcel is stuck gets flagged to you instead.

How it works for restaurants

Here is how the order status bot runs day to day for restaurants.

A guest asks about an order on chat or WhatsApp.
The bot asks for an order number or email.
It looks up the order in Uber Eats and the tracking from Uber Eats.
It replies with status and a tracking link.
Delays or problems go to your inbox with the details.

Tools it connects to

You keep working in Uber Eats. The order status bot sits alongside, built with Shopify, WhatsApp Business API and OpenAI.

Uber Eats

Questions from restaurants

Does the order status bot work with Uber Eats?

It depends on your Uber Eats plan. Some tools open their data through an API and some keep it locked, so before we start I check what yours allows. If a direct connection isn't possible, I'll say so and suggest a workaround before you pay anything.

What will my guests see?

They'll see the status of their order and a tracking link in one reply. I write the wording with you so it sounds like your restaurant business, and you approve it before launch.

How long does it take to set up for restaurants?

Plan on 4 to 6 days from the day I get access to your accounts. Most of that is testing with your real orders and messages, so nothing goes live until it behaves the way you want.

Want this for your restaurant business?

Tell me how your restaurant business handles this today. I'll reply with what I'd build, what it costs and how long it takes.

Get this built