Terms and conditions
These terms apply when you hire RapidXpk Studio ("we", "us") to build or maintain a bot, automation, website or other software ("the build"). The written quote we agree with you is part of these terms. If the quote and these terms disagree, the quote wins.
1. Quotes and scope
Before we start, you get a written quote with what we will build, the fixed price and the expected timeline. Work outside that scope is quoted separately and only starts after you say yes.
2. Prices and currency
Prices are fixed per build and never charged by the hour. We invoice in US dollars, euros or British pounds. Prices on this website are shown in US dollars and are starting prices; your quote is the final price.
3. Payment
Unless your quote says otherwise, half is paid up front and half when the build works on your data. You can pay through Upwork or Fiverr, where the platform's own protection and terms also apply, or by direct invoice.
4. Our guarantee
We test every build on your real data before handover. If it doesn't do what the quote describes on your data, you don't pay the rest and any deposit is refunded.
5. Running costs
Some builds rely on outside services, such as WhatsApp messages, AI usage, phone lines or hosting. Those are billed to you directly by the provider, on your own accounts. We tell you the expected monthly cost before we start but don't control the providers' prices.
6. What we need from you
Access to the tools the build connects to, sample data to test with, and answers to our questions within a reasonable time. Timelines move if we are waiting on any of these.
7. Timelines
Timelines in the quote are honest estimates. If something will take longer, we tell you as soon as we know and why.
8. Ownership
Once the build is paid in full, you own it: the code, workflows and configuration made for you. Builds run on your own accounts. We may reuse general know-how and non-client-specific building blocks in other work, but never your data or anything confidential.
9. Confidentiality and your customers' data
We keep your business information confidential and will sign an NDA on request. We never copy, keep, use, sell or share your customers' data for anything other than your build, as set out in our Privacy policy. This commitment survives the end of our work together.
10. Bug fixes and support
Bugs in what we built are fixed free for 30 days after handover. After that, support is available through the care plan (from $49 a month) or as one-off work. The care plan's scope and cancellation terms are agreed in writing before it starts. Free fixes don't cover changes you or others make, or changes made by outside services such as an API update.
11. Outside services
Builds may depend on third-party platforms like Shopify, WhatsApp, n8n or AI providers. We aren't responsible for their outages, price changes or policy changes, but we'll help you adapt when they happen.
12. AI features
AI bots are set up to answer only from the information you provide and to hand off to a person when unsure. Like any AI, they can occasionally get things wrong, so you remain responsible for the information you give them and for decisions made from their output.
13. Liability
We take care with every build, but to the extent the law allows, our total liability for a build is limited to the amount you paid for it, and we are not liable for indirect losses such as lost profits. Nothing here limits liability that cannot legally be limited, including for our breach of section 9.
14. Ending the work
Either side can end a project in writing. You pay for work done up to that point under the guarantee in section 4, and we hand over what has been built.
15. Using this website
Demos on this site use test data and are for illustration. Please don't misuse the "Try it" demo, for example by pasting other people's personal data or trying to break it.
16. Law
These terms are governed by the laws of Pakistan. If something goes wrong, we'll first try to sort it out together in good faith. If you are a consumer, you keep any rights your local law gives you.
17. Changes and questions
We may update these terms; the date at the top shows the latest version, and the version in force when you accepted your quote applies to that project. Questions? Email [email protected] or message us on WhatsApp.