Automations for clinics
Past customer win-back for clinics
Staff answer the same questions about opening hours and what to bring. For clinics that's a common story, and it's what the win-back flow is for. Finds people who haven't been back in a while and sends a personal reminder.
The problems it takes off your list
Staff answer the same questions about opening hours and what to bring. It sounds small, but for clinics it repeats every week. The win-back flow takes it over.
What it looks like in practice
Say you run a small private GP clinic that opens six days a week. Every week the workflow finds patients whose last visit was a while ago in Jane App. Each one gets a short personal message with a link to book. Replies come straight to you.
How it works for clinics
Step by step, this is what the win-back flow does with your patients.
- A workflow checks Jane App for people who haven't returned.
- They get a short, personal message.
- It includes an easy way to book or buy.
- Replies come to you.
- You see who came back.
Tools it connects to
You keep working in Jane App and Cliniko. The win-back flow sits alongside, built with n8n, Twilio and Klaviyo.
Questions from clinics
Does the win-back flow work with Jane App?
Often, yes. Before building the win-back flow I check your Jane App account and plan, because some features depend on API access. If there's a gap for your clinic setup, you'll know before you pay anything.
How is patient data handled?
For the win-back flow, data stays in your own accounts where possible, and each step only gets the details it needs. We go through your rules, such as HIPAA or GDPR, before I build anything, and confirm the setup with your compliance adviser if you have one.
What happens if something breaks?
The win-back flow sends you an alert when a step fails, so it never fails quietly in the middle of a busy week. You can fix small things with the notes I leave, or add the care plan at $49 a month and I'll handle it.
Want this for your clinic business?
Tell me how your clinic business handles this today. I'll reply with what I'd build, what it costs and how long it takes.
Get this built