Automations for clinics
Failed payment recovery for clinics
When a recurring payment fails, people get a friendly message and an easy way to update their card. For clinics, it matters most while reception is handling walk-ins and referral letters. The usual trouble: invoices to patients and insurers get chased by hand.
What this fixes for clinics
Invoices to patients and insurers get chased by hand. It sounds small, but for clinics it repeats every week. The failed payment recovery takes it over.
What it looks like in practice
Imagine a physiotherapy clinic with four clinicians and one receptionist. A patient's card expires and the monthly payment fails in Stripe. They get a friendly message with a secure link to update it. They do it two days later and the payment goes through.
How it works for clinics
Here is how the failed payment recovery runs day to day for clinics.
- A recurring payment fails in Stripe.
- The patient gets a friendly message with a link to update their card.
- Reminders follow on a schedule.
- When payment succeeds, the sequence stops.
- You see what was recovered and what wasn't.
Tools it connects to
It plugs into the tools clinics already use, such as Jane App, Cliniko and Stripe, and runs on GoCardless, n8n and Postmark.
Questions from clinics
Does the failed payment recovery work with Jane App?
It depends on your Jane App plan. Some tools open their data through an API and some keep it locked, so before we start I check what yours allows. If a direct connection isn't possible, I'll say so and suggest a workaround before you pay anything.
How is patient data handled?
For the failed payment recovery, data stays in your own accounts where possible, and each step only gets the details it needs. We go through your rules, such as HIPAA or GDPR, before I build anything, and confirm the setup with your compliance adviser if you have one.
What will my patients see?
They'll see a polite heads-up and a quick way to fix their card. I write the wording with you so it sounds like your clinic business, and you approve it before launch.
Want this for your clinic business?
Tell me how your clinic business handles this today. I'll reply with what I'd build, what it costs and how long it takes.
Get this built