AI bots for Shopify stores
Support inbox triage for Shopify stores
Sorts, tags and drafts replies for incoming support messages, so the urgent ones get seen first. For Shopify stores, it matters most while you're launching drops and chasing suppliers. The usual trouble: gorgias or the inbox fills with order-status tickets every morning.
What this fixes for Shopify stores
- Gorgias or the inbox fills with order-status tickets every morning.
- Shopify payouts and fees get reconciled by hand at month end.
What it looks like in practice
Imagine a Shopify store selling skincare with a founder and one part-time helper. Forty messages arrive overnight in Gorgias. By morning each one is tagged. Three urgent ones are at the top with a note, and twenty simple ones have drafted replies waiting for a quick check.
How it works for Shopify stores
Here is how the support triage bot runs day to day for Shopify stores.
- New messages arrive in Gorgias.
- AI reads each one and tags it by type and urgency.
- Simple questions get a drafted reply for you to approve.
- Urgent issues are flagged and sent to the right person.
- A daily summary shows volume and common topics.
Tools it connects to
It plugs into the tools Shopify stores already use, such as Klaviyo and Gorgias, and runs on OpenAI, n8n and Zendesk.
Questions from Shopify stores
Does the support triage bot work with Klaviyo?
It depends on your Klaviyo plan. Some tools open their data through an API and some keep it locked, so before we start I check what yours allows. If a direct connection isn't possible, I'll say so and suggest a workaround before you pay anything.
What happens if something breaks?
The support triage bot sends you an alert when a step fails, so it never fails quietly in the middle of a busy week. You can fix small things with the notes I leave, or add the care plan at $49 a month and I'll handle it.
Will my customers notice anything?
Not directly. The support triage bot works in the background for your team. What customers notice is faster, more accurate replies.
Want this for your Shopify business?
Tell me how your Shopify business handles this today. I'll reply with what I'd build, what it costs and how long it takes.
Get this built