AI bots for hotels
After-hours message assistant for hotels
Hotels and guesthouses know this one well: guests message at all hours about check-in, parking and Wi-Fi. The after-hours assistant handles it for you, between housekeeping, check-ins and OTA messages. Replies to messages that arrive while you're closed, and sorts them for the morning.
Why hotels and guesthouses ask for this
- Guests message at all hours about check-in, parking and Wi-Fi.
- Calls to reception go unanswered during check-in rushes.
What it looks like in practice
Picture a family-run guesthouse by the coast. Five messages come in overnight. Two guests get an answer straight away. Three get a reply saying you'll be in touch after opening, with their details already collected. At opening time you see them sorted by urgency.
How it works for hotels
Once the after-hours assistant is running for a family-run guesthouse by the coast, this is the sequence.
- A message arrives outside your opening hours.
- The assistant replies with a helpful answer or sets expectations.
- It collects the details you'd ask for anyway.
- Messages are sorted by type and urgency.
- You start the day with a short, ordered list.
Tools it connects to
You keep working in WhatsApp Business. The after-hours assistant sits alongside, built with WhatsApp Business API, OpenAI and n8n.
Questions from hotels and guesthouses
Does the after-hours assistant work with WhatsApp Business?
Often, yes. Before building the after-hours assistant I check your WhatsApp Business account and plan, because some features depend on API access. If there's a gap for your hotel setup, you'll know before you pay anything.
How long does it take to set up for hotels and guesthouses?
Plan on 3 to 5 days from the day I get access to your accounts. Most of that is testing with your real bookings and messages, so nothing goes live until it behaves the way you want.
What will my guests see?
They'll see a reply at night that answers simple questions and says when they'll hear back. I write the wording with you so it sounds like your hotel business, and you approve it before launch.
Want this for your hotel business?
Tell me how your hotel business handles this today. I'll reply with what I'd build, what it costs and how long it takes.
Get this built