AI bots for hotels
Review request automation for hotels
Reviews on Booking.com and Google wait weeks for a reply. For hotels and guesthouses that's a common story, and it's what the review request bot is for. Asks happy customers for a review at the right moment, with a direct link.
Why hotels and guesthouses ask for this
Reviews on Booking.com and Google wait weeks for a reply. Nobody at a family-run guesthouse by the coast signed up for that part of the job, and the review request bot handles it.
What it looks like in practice
Picture a family-run guesthouse by the coast. A guest finishes their booking in the afternoon. That evening they get a short thank-you with a link to Google Business Profile. Another guest replies that something wasn't right, and that reply comes straight to you instead of going public.
How it works for hotels
Once the review request bot is running for a family-run guesthouse by the coast, this is the sequence.
- A finished booking or delivered stay triggers the flow.
- The guest gets a short thank-you message.
- It includes a direct link to Google Business Profile.
- Anyone who replies with a problem is routed to you privately.
- A weekly summary shows who was asked.
Tools it connects to
For hotels and guesthouses, I usually connect it to Cloudbeds, Mews and Google Business Profile. It runs on Twilio, WhatsApp Business API and n8n behind the scenes.
Questions from hotels and guesthouses
Does the review request bot work with Cloudbeds?
Often, yes. Before building the review request bot I check your Cloudbeds account and plan, because some features depend on API access. If there's a gap for your hotel setup, you'll know before you pay anything.
What happens if something breaks?
The review request bot sends you an alert when a step fails, so it never fails quietly in the middle of a busy week. You can fix small things with the notes I leave, or add the care plan at $49 a month and I'll handle it.
How long does it take to set up for hotels and guesthouses?
Plan on 2 to 4 days from the day I get access to your accounts. Most of that is testing with your real bookings and messages, so nothing goes live until it behaves the way you want.
Want this for your hotel business?
Tell me how your hotel business handles this today. I'll reply with what I'd build, what it costs and how long it takes.
Get this built